Returns

At Silverline Atelier Ltd, we want you to be happy with your purchase. Please read our return and exchange policy carefully before placing an order. 1. Eligibility for Returns and Exchanges Returns or exchanges may be considered when: * You receive an incorrect item. * Your order arrives damaged or defective. * The item received is significantly different from the product description. Please contact us within 48 hours of delivery if you experience any of these issues. Include your order number, a description of the problem, and clear photos or videos showing the item and its condition. 2. Conditions for Returns To qualify for a return or exchange, an item must generally be: * Unworn, unused and unwashed. * In its original condition and packaging, with tags and accessories intact. * Accompanied by proof of purchase. Items that have been worn, washed, damaged through customer use or altered after delivery may not qualify. 3. Items Ordered Through Personal Shopping For personal shopping orders, including items sourced from third-party suppliers or international stores, return eligibility may depend on the original supplier’s policies. Please confirm any special return conditions before completing your purchase. 4. Non-Returnable Items For hygiene and product-protection reasons, certain items may not be eligible for return unless they arrive damaged, defective or incorrect. These may include earrings, intimate apparel and other items where hygiene restrictions apply. 5. Refunds and Exchanges Once an eligible return has been reviewed and approved, we will communicate the available resolution, which may include a replacement, exchange or refund, depending on the circumstances and product availability. Approved refunds will be processed through the agreed payment method. Processing times may vary depending on the payment provider. 6. Return Shipping Costs If the error or damage is attributable to Silverline Atelier Ltd, we will communicate an appropriate resolution for the return or replacement delivery. For other approved returns, the customer may be responsible for return shipping costs. 7. How to Request a Return Please contact us through our official customer service number +2349116743756 on WhatsApp and provide your order number and supporting evidence. Do not send items back before receiving return instructions. Important: Nothing in this policy is intended to exclude any consumer rights that apply under Nigerian law or other applicable laws. Thank you for shopping with Silverline Atelier Ltd.

How to report a problem

Open your order (from the email, or from Your orders), tap “Report a problem” and add a photo if you can. You will see the resolution there and by email.